Our priority at benmaz.com is to provide prompt and dedicated service. Our goal is to ensure your order is delivered swiftly. Typically, orders are processed within 1-3 business days, excluding weekends and holidays.

Please note that we only ship to the contiguous United States, and orders placed from there will be shipped directly from our US warehouse.

Refer to the table below for estimated shipping costs and delivery times. Please allow up to 3 business days for processing and handling.

Note:

1. The delivery time listed above is for reference only. Actual delivery time may vary. We will try our best to deliver the items as soon as possible.

2. Currently, we do not deliver to APO, FPO & DPO addresses, and the states of Alaska and Hawaii.

3. If items are out of stock, we can ship them from our warehouse in China after receiving confirmation from the customer. This means that delivery may take longer than usual, typically 7-21 working days. 

TAXES & IMPORT DUTIES

Sales tax is not included in the price stated on our website. When you checkout, the website system will automatically calculate taxes based on the customer's country and region, and the rates may vary.

Import taxes, duties, and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

The payment of these fees and taxes is the responsibility of the recipient and will not be covered by this website. For further details of charges, please contact your local customs office.

CUSTOMS & REGULATIONS

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

CANCELLATION / CHANGES

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly. Once our warehouse has processed your order, we will be unable to make any changes.

Please note that any orders already packed or shipped cannot be canceled.